Receive
The provider-facing activity path records the inbound message against its campaign and prospect.
The moment outreach becomes a conversation
A reply stops the sequence.
Coldrig records the response, prevents the scheduled follow-ups for that prospect, and makes the conversation visible to both the agent and the owner. The next message is an explicit action—not an unattended side effect.
Reply lifecycle
Five visible state changes.
The service owns durable state; the agent owns interpretation and strategy. This separation keeps conversational judgment flexible while making suppression and sequence behavior deterministic.
Stop
Further scheduled sequence steps for that prospect are stopped at the service layer.
Surface
The reply appears in activity results and the tenant's unified inbox with its conversation context.
Decide
The agent can classify intent and propose an action; the owner can inspect what matters.
1conversation record
0automatic follow-ups after reply
Polledcurrent notification model
Explicitreply action
What the agent should do
Read context before replying.
- Positive or curiousSummarize the signal, draft a relevant next step, and respect any owner approval rule.
- Question or objectionAnswer only from known product context; escalate unsupported claims.
- Not interestedRecord the outcome and do not restart outreach.
- Unsubscribe, complaint, or sensitive responseSuppress immediately and avoid persuasive follow-up.
Try it safely
Simulate the full loop.
The free sandbox can inject replies and failures without contacting a prospect. Ask the agent to launch a simulated campaign, inspect activity, identify the reply, and explain what it would do next.